TO ORDER ANY OF OUR STOCK...
Please use the Order Form, which will open in a separate window, so you can continue to browse through the pages. Please make sure you put your name, address and email on the top before filling in your purchases. You'd be surprised how many people forget to do this, and we get orders with no idea who they are from or how to contact them!

WHEN YOU SUBMIT YOUR ORDER...
When we receive your order we add up the items and then include the cost of postage, packaging and insurance if applicable. We'll then send you an email with the final price and the payment methods. We also mark any of the unique items as [ORDER PLACED] on the site to reserve them for you.

RESERVING ITEMS...
When you place an order, I reserve the items for 7 days while you organise payment. As this takes the items out of circulation, we appreciate you letting us know if there is any delay in organising payment. Sometimes there is more than one person wanting a piece so please don't submit an order unless you are serious about purchasing.

WHERE DO WE MAIL TO?
We are based in Australia and will also post to New Zealand, USA, Canada, and UK. We regret we cannot post to Africa due to mail disappearing. We have posted to some other European and Asian countries with some success. If you are shopping from outside our usual mailing area, I suggest you make a small order first and see if it arrives safely before ordering again. Some countries don't have postal insurance available, but specialised insured delivery might be arranged.

PAYMENT METHODS...
Payment needs to be made and cleared into our account before we mail the order. We accept Direct Deposit, Credit Card Payments, or Postal Money Order. We send you full details with your order confirmation. Most local customers use Direct Deposit from their internet banking. We use PayMate.com.au for our Credit Card payments - this is an Australian system similar to PayPal, but you don't have to be a member to use it. We've been using them for several years and never had a problem. It's also easy for overseas customers use.

POST...
We use Australia Post to send out the orders. They are usually pretty reliable. For local orders over $50 in value we add insurance. We send a lot of post and out of thousands, have had the odd thing go astray. We have then been able to claim back the cost of the goods and pass this back to the customer, although it can take quite a while for Australia Post to do the paperwork. We wrap everything securely to keep it safe in transit, but if anything is broken or damaged when it arrives please check all packaging see if it has been opened or torn and photograph any damaged packaging or goods and send the pictures to me so I can put the claim in. I'll advise you on whether we can replace the item or just claim the refund.

REFUNDS...
If you decide you do not want the item after you have received it, you may return it undamaged / unused for a refund or credit on the purchase price of the item/s (does not include postage).

PRIVACY...
We do not sell or pass on any of our customer's details. We do use your email address to let you know when we get new stock online, maybe every 6 - 8 weeks. If you don't want to be notified, just let us know and we'll delete your address from the list.

WHOLESALE ENQUIRIES...
We are a small retailer and don't have anything available in wholesale prices or quantities. We also don't purchase huge quantities of unseen items from overseas - thankyou anyway.

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